Policy questions
Need to discuss a renewal, a coverage question or a requested change? Contact HQINS and describe the type of policy and the help you need. Do not send sensitive documents through the general inquiry form.
Request policy supportClient access & support
A clearer path
to the help you need.
Get help with an existing policy, a benefits question or the right place to access your account.
Carrier & benefits access
Online account access depends on your insurer, employer or benefits administrator. Use the secure link provided with your policy or enrollment materials. HQINS can help you identify the appropriate contact.
Ask for access guidanceClaims guidance
To report a claim, follow the insurer’s reporting instructions on your policy or identification card. For urgent matters, contact the insurer directly. You can also call HQINS for help identifying the right next step.
Call HQINSDocuments & certificates
Ask how to request evidence of coverage, insurance documents or an insurance certificate. Issuance and changes may require insurer review and confirmation.
Discuss document needsThis page does not collect passwords or provide a universal carrier login. Never send account credentials by email. A request to change coverage is not effective until confirmed by an authorized party.